Delivery and Returns
1. Order processing
SENNA Protect accepts orders through https://sennaprotect.com. Order confirmation emails confirm that your order has been received; they do not guarantee final acceptance if a product becomes unavailable, a payment authorization fails, or fraud screening requires cancellation.
2. Delivery timing
We aim to ship eligible orders within the timeframe displayed at checkout or, if no timeframe is shown, within 30 days. Delivery estimates are not guaranteed unless expressly stated in writing. If we cannot ship within the promised timeframe, we will contact you with the option to consent to the delay or cancel the order and receive a refund for the unshipped merchandise.
3. Shipping partners and risk of loss
Orders may be fulfilled by our fulfillment and logistics partners and delivered by third-party carriers. Risk of loss passes in accordance with applicable law and carrier terms once the order is delivered to the address provided at checkout.
4. Returns
Unless stated otherwise, eligible items may be returned within 30 days after delivery for eligible unused products, unless a different return window is stated at checkout or in a written offer. Returned products must be unused, unopened where hygiene or safety seals apply, and in their original packaging. We may refuse returns that show signs of use, damage, tampering, or incomplete packaging.
5. Refunds
Approved refunds are issued to the original payment method. Shipping fees, expedited delivery fees, gift wrapping and similar service fees may be non-refundable unless required by law or the return is due to our error.
6. Damaged, incorrect or missing items
Please contact us promptly at [email protected] with your order number and photos of the package and item. We may request supporting information to investigate with the carrier or fulfillment partner.
7. Contact
For delivery and return questions, contact us at [email protected].